Vocalizr FAQ

Vocalizr Referral Program

• How does the referral program work?
• What is a CSV file?
• How do I export a CSV of contacts so I can upload for the referral program?

Identity Verification

• I don't want to verify with Stripe. Can I verify with you?
• Who is Stripe - are they safe?
• I've uploaded my documents but it still won't verify - what should I do?
• Why do I need to verify my identity?

Vocalizr Rules & Community Guidelines

• Rules & Guidelines - All in one
• Circumventing The System
• Faking a profile / working as a front for someone else
• Gigs with no payment
• Etiquette / Behaviour
• Professional & Timely

See all 7 articles

Accounts

• How do I delete my account?
• How do I change my username?

About Vocalizr

• How do I sign up?
• What is Vocalizr?

Bids & Bidding

• How can I change my bid?
• Who pays the winning bidder?
• Who chooses the winning bidder?
• What happens when I bid on a Gig?
• Why can't I bid on some Gigs or Contests?
• What is a bid?

Certified Professional Stamps

• How can I get a Certified Professional stamp?
• What are Certified Pro stamps?

Connections

• Can I stop people from requesting to Connect with me?
• How do I connect with another user?
• What are Connections?

Contests

• What is a Contest?
• What is a private Contest?
• How do I create a Contest?
• How do I submit an entry?
• Why do I have to upload my music or song to publish a Contest?
• What is "Restrict to preferences"?

See all 10 articles

Disputes

• What can I do if I don't like what the artist I am working with has created?
• What can I do if i'm working in a Gig/Contest and the other user stops responding?
• How do I file a dispute against a user?

Favourites

• Where can I find my Favourites list?

Feedback & Complaints

• How can I provide feedback or suggestions?
• I want to make a complaint, where can I do this?

Fees, Charges & Commissions

• Fees, Charges & Commissions

Financials

• What is Vocalizr Payment Protection?
• What is the Wallet?
• How do I withdraw money from my Wallet?

Gigs

• Where can I find my Gig agreement/contract?
• I'm not happy with the Gig work, how do I get my money back?
• Why was my Gig deleted?
• What is a Gig?
• How do I create a Gig?
• What is a public Gig?

See all 12 articles

Gig & Contest Upgrades

• What are Gig & Contest listing Upgrades?
• Do I get a refund for my Upgrades if my listing doesn't get any bids or entries?

Gig Center

• What is Gig Center?

Hire Now

• What is 'Hire Now' used for?

Invitations

• How do I invite someone to my Gig or Contest?

Messaging

• How can I direct message another user?
• Should I work with someone through the messaging area?

Mobile App (iOS & Android)

• Can I use Vocalizr on my smartphone?
• Does Vocalizr have a Mobile App for iOS or Android?

Payments & Withdrawals

• Can I receive payments in my country?
• Can I withdraw money to my bank account?
• How do I withdraw money from my Vocalizr wallet?
• I finished a Gig/Contest, and the money was released - where is it?
• I was awarded a Gig/Contest, when do I receive the money?

Access Pass (Formerly PRO)

• How do I cancel my subscription?
• Can I get a refund if I don't like Access Pass and I want to downgrade?
• How much does Access Pass (formerly PRO) cost?
• What features does an Access Pass subscription add?
• What is Access Pass (formerly PRO)?
• Where can I upgrade my account to Access Pass (formerly PRO)?

Profiles

• How do I add my Spotify Artist URI to my profile?
• How do I upload audio to my profile?
• How do I record a demo from my computer?
• How do I upload a profile picture?
• Who can view my profile?
• I'm a vocalist, what music should I upload on my Profile?

Reporting Gigs/Contests, Users or Content

• A user is asking me to work for free. How can I report them?
• How can I report a Gig/Contest that is advertising for free ($0)?
• Someone has posted copyrighted material that isn't theirs. How can I report it?

Rights & Copyright

• Does Vocalizr own any Rights or Copyrights to music I post or work I complete on the site?

Royalties

• Who is the performing rights (PRO) organization in my country?
• What is an IPI (CAE) number and how can I find it?
• Who pays the royalties?
• When bidding on a Gig or Contest, what does the M & P stand for?
• What is a Performance royalty?
• What is a Mechanical royalty?

See all 7 articles

Safety & Security

• I've been asked to give a demo through messaging. Is this safe?
• Should I work with someone through the messaging area?
• I'm working in a Gig with another user who has stopped responding. Is my work safe?

Vocalizr Studio

• What is the Vocalizr Studio?
• I've awarded my Gig/Contest, where can I find the Vocalizr Studio?